Aurora Pilates

Booking and cancellation policy

1. Booking

1.1. If it is your first time attending a particular class, you may book a single class. These classes are called “Taster Classes”.

1.2. Any other class bookings are made in blocks of 6 classes and (subject to the rest of this booking and cancellation policy) booked across 6 consecutive weeks. These classes are called “Block Classes”.

1.3. All classes must be paid for upon booking.

2. Cancellation and failure to attend

Taster Classes

2.1. You may cancel Taster Classes by giving at least 24 hours’ notice. You may then either rebook the class for another date or request a refund.

2.2. If you fail to give at least 24 hours’ notice to cancel a Taster Class or fail to attend a Taster Class, you shall not be entitled to rebook the class for another date nor request a refund.

Block Classes

2.3. If, before booking a set of Block Classes, you know you will be unable to attend one or more of the classes in that 6 week period, before booking you must first speak with Aurora Pilates. Aurora Pilates may then, at her sole discretion, agree to allow you to move the relevant class bookings to a different date.

2.4. After you have booked a set of Block Classes, you may not cancel or rebook any such Block Classes. If you fail to attend any booked Block Classes, you will not be refunded any amount and such classes shall not be ‘carried over’.

Cancellation by Aurora Pilates

2.5. If Aurora Pilates cancels a class for any reason, you may rebook such class for another date.